Shipping Policy
Chuang Hao Hongkong Limited ships clothing products to destinations served by carriers selected by Chuang Hao Hongkong Limited. Shipping times vary based on the destination and the shipping method selected at checkout. Chuang Hao Hongkong Limited does not guarantee specific delivery dates. Customers receive tracking information when the order is dispatched. Shipping charges are calculated at checkout and are non-refundable unless the return is due to a damaged or defective item.
Order Processing
Order processing times vary based on item availability and payment verification. Chuang Hao Hongkong Limited does not guarantee specific processing times. Customers receive an order confirmation email after placing an order. A shipping confirmation email with tracking information is sent when the order leaves the warehouse.
Returns and Refunds
Chuang Hao Hongkong Limited offers a strict 14-day no-reason refund policy. Customers may return eligible clothing items within 14 days of receipt for a refund. The 14-day period begins on the date the customer receives the order. To be eligible, items must be unused and in original packaging. All tags must be attached. Items must be in the same condition as received.
Refund Processing Time
Refunds are processed after Chuang Hao Hongkong Limited receives the returned item and verifies its condition. The refund arrival time is at least 14 days from the date the return is approved. This means the customer will see the refund in their account no earlier than 14 days after approval. The actual time may be longer depending on the payment provider and financial institution.
Return Shipping Costs
The buyer completely bears the return shipping costs. Chuang Hao Hongkong Limited does not provide prepaid return labels. Customers must pay for return shipping using a trackable method. Chuang Hao Hongkong Limited is not responsible for returns lost or damaged in transit. Customers should retain proof of shipment.
PayPal Refunds
For PayPal refunds, the refund takes at least 14 days to process after approval. However, local laws require up to 30 days for PayPal refunds in some regions. Customers in those regions must allow up to 30 days for the PayPal refund to appear. Chuang Hao Hongkong Limited complies with all applicable local laws regarding PayPal refund timelines.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. Customers must contact Chuang Hao Hongkong Limited at [email protected] within 7 days of receipt to report damage or defect. The claim must include photographs of the damaged or defective item and the original packaging. Chuang Hao Hongkong Limited will review the claim and provide further instructions. Claims submitted after 7 days of receipt are not eligible for a refund or replacement.
Non-Returnable Conditions
Items must be unused and in original packaging to be eligible for a return. Items that are worn, washed, altered, or damaged by the customer are not returnable. Items without original tags are not returnable. Chuang Hao Hongkong Limited does not accept returns for items that fail to meet these conditions. The customer bears the cost of return shipping for all returns, including returns of non-returnable items that are sent back in error.
Return Authorization
Customers must obtain a return authorization from Chuang Hao Hongkong Limited before sending any items. Returns sent without authorization are refused and returned to the sender at the customer’s expense. Chuang Hao Hongkong Limited provides return instructions after authorization. The return authorization number must be written on the outside of the package.
Refund Method
Refunds are issued to the original payment method used for the purchase. Chuang Hao Hongkong Limited does not issue refunds by cash, check, or store credit. If the original payment method is no longer available, Chuang Hao Hongkong Limited may issue a refund through an alternative method at its discretion. The customer must provide accurate payment information.
Step-by-Step Return Process
Step 1: Contact Chuang Hao Hongkong Limited at [email protected] within 14 days of receipt to request a return. Provide the order number and the reason for return. For damaged or defective items, state the claim within exactly 7 days of receipt.
Step 2: Wait for Chuang Hao Hongkong Limited to approve the return request. Chuang Hao Hongkong Limited will send return instructions by email. Do not send items before receiving approval.
Step 3: Package the items securely in original packaging with all tags attached. Include the order number inside the package. The buyer completely bears the return shipping costs. Use a trackable shipping method.
Step 4: Ship the package to the specified return address. The recipient must be Chuang Hao Hongkong Limited, the contact phone is +852 6058 9439, and the specific return address is UNIT D52, 3/F., WONG KING INDUSTRIAL BUILDING, NO.2 TAI YAU STREET,KOWLOON, HONG KONG.
Step 5: Provide Chuang Hao Hongkong Limited with the tracking number. Chuang Hao Hongkong Limited will monitor the return. The return must arrive within a reasonable time. Chuang Hao Hongkong Limited is not responsible for returns lost in transit.
Step 6: Chuang Hao Hongkong Limited inspects the returned items. If the items meet the return conditions, Chuang Hao Hongkong Limited approves the refund. The refund arrival time is at least 14 days from approval. For PayPal, the refund takes at least 14 days, and up to 30 days in some regions as required by local laws.
Step 7: The refund is issued to the original payment method. Customers receive a confirmation email when the refund is processed. The customer must allow at least 14 days for the refund to appear after approval.
Contact Information
For questions about shipping or returns, contact Chuang Hao Hongkong Limited at [email protected] or +852 6058 9439. The mailing address is UNIT D52, 3/F., WONG KING INDUSTRIAL BUILDING, NO.2 TAI YAU STREET,KOWLOON, HONG KONG. Chuang Hao Hongkong Limited responds to inquiries within a reasonable time.